[Shipping]      

 

  Shipping Singapore
  (Standard Shipping) -  2~3 Business Day Delivery via courier
  • 2~3 business day delivery
  • Enjoy complimentary shipping on order above S$80 or more
  • S$4 flat rate for orders below S$80 

 

  (Fast Shipping) - Next Day Delivery via courier
  • Next day delivery (Delivery between 10am~6pm) 
  • Day-to-day (Same Day) delivery is may possible, depending on the availability of the shipping slot (Delivery between (6pm-9pm).
  • S$7.50 flat rate

 

  (Super Fast Shipping) - Within 3 hrs Delivery via courier

  • Same day delivery (Delivery between 11am~10pm)
  • S$12 flat rate

 

  Shipping Malaysia
   (Standard Shipping) -  3~6 Business Day Delivery via courier
  • 3~6 business day delivery
  • Enjoy complimentary shipping on order above S$150 or more
  • S$8 flat rate for orders below S$180

 

  
  International Shipping
  (Standard) - 3~7 Business Day Delivery Delivery Term:
  • DDU (Delivery Duty Unpaid) - Import Tax can be charged to customer by local regulation.
  • 3~7 working days after confirming the order International Shipping free is depending on *(Weight & Destination of Country) of your orders.
**For the international shipping rate, please enquiry us
(voh9318@gmail.com) before makes a payment** 
Enquiry must included: Customer Name, Destination Country, Postal Code or Zip Code, Screenshot of  your cart.
*We will quote you shipping charge calculated based on the weight of the your shipment to your country
 
[Q & A]
* What courier service does FRONTIERA use?
We use various couriers which are more affordable and fastest for each country.
 
* Can i track my order? Yes. Once we have arrange delivery, we will send you shipment tracking number with link, you will ge a separate e-mail from FRONTIERA
 
* I am not comfortable with online shopping. Do you have physical store?
We completely understand you. May willing to feel products before purchase.
Yes, selected collection (Hammered, Botanic Garden, Glory, Baroque, Lavender, Epic Black, Epic White)
series are available at TANGS at Tang Plaza. 310 Orchard Rd, Basement 1 T.6370 1155
 
 
[NOTE]  
* Ensures your purchased are safely delivered to you, authorized person must sign for your order upon arrival.
 
* We strive to mail out all orders as soon as we can.
As with all delivery services, we seek your understanding that the delivery time provided is only an estimation.
We do not guarantee to deliver your order on or before a certain date, nor can we issue a refund due to a delay with the shipment. 
Also, these transit times do not include customs clearance processing times, and the updates for the parcels’ status can take time after departure at our warehouse because of the processing time at Customs of the destination country.
 
* We frequently release items for pre-order. Such items will be subjected to an otherwise specified estimated delivery timeline in the item description.
 
*The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order where applicable. International customers will be responsible for any fees, duties, taxes or any surcharges levied or charged by their country.
As customs policies vary widely from case to case for each country, please check with local authorities prior to placing your order to confirm taxes and duties.
We will try our best to ensure that your gorgeous goodies get to you as quickly and smoothly as possible.
If you have any questions at all, feel free to email us at voh9318@gmail.com

 

[Exchange & Refund Policy]
  * Goods sold are not exchangeable or refundable unless goods are 
1) Damaged or faulty due to manufacturing defects or 
2) goods delivered are incorrect.  

  * As Frontiera Products are handmade, products may different in length, finishing, pattern and size. Items are not refundable due to minor variance in design specifications, and also hygiene reason. Actual product may vary from images due to photoshoot lighting conditions and screen settings.

  * Please contact us within 24 hours of purchasing the item should there be a defect found for exchange.

  * Product must be unused and in the same condition that you received it. It must also be in the original packaging of plastic bag with Seal or with packaging box if applicateble.

  * How do I request exchange or return?Contact us to voh9318@gmail.com to set up an exchange or return.

 
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