Shipping

[Shipping Options]      


(Standard Shipping) - 2~3 Business Day Delivery via courier

  • 2~3 business day delivery
  • Enjoy complimentary shipping on order above S$80 or more
  • S$4.00 flat rate for orders below S$80 

 

(Fast Shipping) - Next Day Delivery via courier
*TEMPORARY NOT AVAILABLE*

*Due to the high demand of our Next Day express delivery service, we been very difficult to get a reserved delivery slot and double shipping fees increased. Thus we have decided to temporary discontinue our next-day delivery option.***

  • Next-day delivery (Delivery between 10am-6pm delivery)
  • Depending on the availability of Day-to-Day (same-day) shipping slot, we will change to delivery same day (6pm to 9pm) for faster shipping
  • S$8.00 flat rate

 

(Super Fast Shipping) - Within 4-8 hrs Delivery via courier

  • Same day delivery
  • (Delivery between 10am~11pm)
  • S$15.00 flat rate 
  • Cut off orders by 4pm

 

  Shipping Malaysia
   (Standard Shipping) -  3~6 Business Day Delivery via courier
  • 4~7 business day delivery
  • Enjoy complimentary shipping on order above S$150 or more
  • S$8.00 flat rate for orders below S$150

 

  International Shipping
  (Standard) - 5~10 Business Day Delivery Delivery Term:
Our standard international shipping fee ranges are ($10 ~ $39) for up to 5kg.
For more than 5kg, please enquiry us via official website chat service.
  • DDU (Delivery Duty Unpaid) - Import Tax can be charged to customer by local regulation.
  • 5~10 working days after confirming the order International Shipping fee is depending on weight & destination of Country. You can check international shipping fee will reflect on check out page.

 

[Q & A]
* What courier service does FRONTIERA use?

We use various couriers which are more affordable and fastest for each country.
 
* Can i track my order? Yes. Once we have arrange delivery, we will send you shipment tracking number with link, you will get a separate e-mail from us.
 
* I am not comfortable with online shopping. Do you have physical store?
We completely understand you. May willing to feel products before purchase.
Yes, selected collection are available at
TANGS at Tang Plaza [310 Orchard Rd, #B1-Tableware area ; T.6370-1155]
Takashimaya Department store [391 Orchard Rd, Singapore 238872 #B1-Tableware area ; T.6506-0481]
 
 
[NOTE]  
* Ensures your purchased are safely delivered to you, authorized person must sign for your order upon arrival.
 
* We strive to mail out all orders as soon as we can.
As with all delivery services, we seek your understanding that the delivery time provided is only an estimation.
We do not guarantee to deliver your order on or before a certain date, nor can we issue a refund due to a delay with the shipment. 
Also, these transit times do not include customs clearance processing times, and the updates for the parcels’ status can take time after departure at our warehouse because of the processing time at Customs of the destination country.
 
* We frequently release items for pre-order. Such items will be subjected to an otherwise specified estimated delivery timeline in the item description.
 
*The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order where applicable. International customers will be responsible for any fees, duties, taxes or any surcharges levied or charged by their country.
As customs policies vary widely from case to case for each country, please check with local authorities prior to placing your order to confirm taxes and duties.
We will try our best to ensure that your gorgeous goodies get to you as quickly and smoothly as possible.
If you have any questions at all, feel free to Contact us

 

[Exchange & Refund Policy]
  * Goods sold are not exchangeable or refundable unless goods are 
1) Damaged or faulty due to manufacturing defects or 
2) goods delivered are incorrect.  

  * As Frontiera Products are handmade, products may different in length, finishing, pattern and size. Items are not refundable due to minor variance in design specifications, and also hygiene reason. Actual product may vary from images due to photoshoot lighting conditions and screen settings.

  * Please contact us within 24 hours of purchasing the item should there be a defect found for exchange.

  * Product must be unused and in the same condition that you received it. It must also be in the original packaging of plastic bag with Seal or with packaging box if applicateble.

  * How do I request exchange or return? Contact us